I truly believe BIG new forming habits and IMPACTFUL strategies do not necessarily mean spending many resources in terms of time and money. We need of course some time to study certain unwanted behaviors and devise “simple” changes that can result in a remarkable outcome in the way we do things.
This course will shed some light and broaden your perspective on how to look at designing your products and services in a way that increases turnovers, and interactions and overall improve customer experience, referring to contemporary proven theories.
Backed up by some solid scientific data in the literature, we will harness the power of behavioral science and behavioral economics to design and create services that are impactful and lead us to the best interactions with customers.
